For many who have lived in Asia, DIN TAI FUNG is a very familiar Brand.   Founded in 1958 in Taiwan, it was a small “mom and pop” store...

Regarding “SELLING,” I have always wanted to have a dialogue on “What motivates someone to choose a career in sales?”   This would be...

For over 20 years, I have maintained a checking and savings account in Seattle at a prominent bank, one of the largest in the United States and worldwide.  According to them, I was a valued rewards customer with a high-tier “status,” which sounds good!   During this time, I never received a maintenance fee for my multiple accounts, but recently, and to my surprise, I noticed one was levied.   I took a copy of the statement and visited the bank to enquire about the charge.   T

If we don’t take care of the customer, they will become extinct.   Remember these Golden Rules!   Rule #1 :  The Customer is always Right...

At every opportunity, I try to spend time with our grandsons (ages 8 and 10).   While they are a handful all the time, they teach me...

The incident at the swim school reminds me of my experience a few years ago at a travel agency that inspired me to develop a presentation...

The Generation Gap!  We have all heard this throughout our lives.  In my younger days, I did not fully appreciate this term.   At best,...

Here is a revelation and a wish to ponder!  Wouldn’t it be wonderful if every employee:     1. Believe their actions and performance...

Back in the 70s when I was a young 20-something starting in sales at the Hawaiian Regent Hotel in Honolulu, it was emphasized to me many...

As I mentioned in my earlier articles , I always wanted to play golf but there was never time to learn this game while I was working in...

Understanding the “service” concept was easy and quick in my career.  Perhaps it was because I always wanted to serve.   Growing up in...

As far back as I can remember, “Achievement,”  was a word that was always on my mind, together with Goals, Objectives, and Results.  I...

It happens many times, in many companies, and many industries.  The training budget seems never to be sufficient.  Even in good times,...

One of the benefits of being in the attractions industry is to visit and learn from many attractions around the world. There is always...

"Give the prospect what he wants and chances are he will buy." I have promoted this throughout my career.   This is sales.  Remember that...

After  5 years at the Hawaiian Regent, I was recruited to join the Westin Ilikai Hotel in sales.   There were many lessons from the...

Our family friend in Denver who looked after me during my university years owned a very successful Cadillac Dealership.  As most people...

At the start of my sales career, I was singularly focused on selling (execution), pitching the product, and closing the sale.  Nothing...

What inspires us to choose a career in sales?   I have told many people that I grew up in an automobile showroom.   It is a story that I...

We have discussed the importance of our salespeople as they are the drivers of business for the company.   Without them and their high...