For years, I was always told, a. If it isn’t broke, don’t fix it b. If it works, do more of it c. Make the most of a good...

The first Halloween event, the “Underworld,” exceeded expectations and was a tremendous success. Staff were inspired, enthusiastic, and...

In the initial situation analysis on Ocean Park, all the feedback from guests was very loud and clear. One welcomed criticism stated...

The proof is always in the pudding. We can do our best to produce a winning product, but success is always in the hands of the...

The financial health of the park in 2000 was a serious concern. It had a stagnant annual attendance for 4 consecutive years, which...

I. The Birth of Halloween – a new beginning, almost a revolution This is an amazing story, and this milestone is...

I. Acting on the opportunities – Special Events Three principles have clearly guided Ocean Park since its inception. ...

III. Addressing the situation analysis I learned early in my career that when in doubt or in times of need, “go back to...

I. Results of the Situation Analysis and how to address it Ocean Park had gone through 3 consecutive years of stagnant...

I. The Situation Analysis In many of my Blog articles, I shared many experiences from Ocean Park Hong Kong. I was...

I have been writing about notable quotes. Here are a few more that are memorable and have meaning to me. 1. “Failure is the mother...

We have previously talked about the importance of planning, having a plan to follow for everything we do. “Nobody plans to fail, but...

Like me, I am sure there are many notable quotes that have influenced and guided you throughout your life and career. There are a...

Some time ago, I wrote about the telephone call that launched my career in hospitality and service. The moral of the story was not...

In the last article, I introduced you to two talented, and motivated, young individuals. Just prior to recruiting them, I accepted...

There would be no success in business without the people who drive the success. The single most important resource in managing a...

This cartoon appeared in the Sunday newspaper comics section. It reminded me of an experience that made me realize I had become a...

Much of what I have recounted in my Blog articles come from experiences during my hotel and Ocean Park career. Particularly in the area...

Do you remember many years ago when buffets became popular? It started at various hotels and then the concept progressed to...

For many who have lived in Asia, DIN TAI FUNG is a very familiar Brand. Founded in 1958 in Taiwan, it was a small “mom and pop” store...