In my previous article, we discussed remuneration as a motivator for salespeople.  It is not the only motivator.  For many salespeople,...

Regarding “SELLING,” I have always wanted to have a dialogue on “What motivates someone to choose a career in sales?”   This would be...

We all just celebrated Halloween here a couple of months ago in Seattle, and like previous years, it was a FUN time for all, especially...

My wife criticizes me all the time when I bring up the past.  I do not live in the past, but I want to never forget the past.  Like...

When I first accepted the job at Ocean Park, I never realized how much I would enjoy the challenge.  I never envisioned the long-lasting friendships that I would develop or what I would learn from the many valuable experiences there.   I always knew that I would contribute to the Park, but never expected how much I would gain in return.    There is tremendous appreciation to the Park and the entire team for my good memories and successful career.   Sitting on a bookshelf acro

In my volunteer work with a local YMCA, I have the opportunity to meet and engage with some enthusiastic members.   Many are retired and...

For over 20 years, I have maintained a checking and savings account in Seattle at a prominent bank, one of the largest in the United States and worldwide.  According to them, I was a valued rewards customer with a high-tier “status,” which sounds good!   During this time, I never received a maintenance fee for my multiple accounts, but recently, and to my surprise, I noticed one was levied.   I took a copy of the statement and visited the bank to enquire about the charge.   T

Credit: T&T Supermarket   There are numerous stories and case studies about successes in business.  The story of T&T Supermarket should be included.  For the past 10 years, my wife and I have regularly taken a two-hour drive from our Seattle suburb in Lynnwood to Richmond, B.C., to enjoy excellent Chinese cuisine and to shop at T&T Supermarket.   Since first learning about this successful supermarket in Canada, we hoped that it would one day be in the Seattle area.    Today,

If we don’t take care of the customer, they will become extinct.   Remember these Golden Rules!   Rule #1 :  The Customer is always Right...

Learning from the master.  Recently, I was taking a lesson to try and improve my golf swing.   I made a comment which is perhaps one of...

At every opportunity, I try to spend time with our grandsons (ages 8 and 10).   While they are a handful all the time, they teach me...

The incident at the swim school reminds me of my experience a few years ago at a travel agency that inspired me to develop a presentation...

The Generation Gap!  We have all heard this throughout our lives.  In my younger days, I did not fully appreciate this term.   At best,...

During my career, Corporate Social Responsibility, better known by its acronym “CSR”  was a popular topic in every industry.   The...

Here is a revelation and a wish to ponder!  Wouldn’t it be wonderful if every employee:     1. Believe their actions and performance...

For anyone in the service industry, one of the most frustrating experiences must be seeing a customer ignored for whatever reason.  ...

I talk about staff often because I truly value their importance to a business and to their individual careers.  At any time, it is an...

I always believed that Management was the path for my career.  For some, management may not be of interest, but for aspiring leaders like...

Recently, during an exchange of emails with a young, talented, aspiring consultant, I was asked a simple question regarding management.  ...

When I worked with our external consultants, in particular the Advertising and PR agencies, I wanted them to be clear about our...