I.                 Results of the Situation Analysis and how to address it   Ocean Park had gone through 3 consecutive years of stagnant...

I.                  The Situation Analysis   In many of my Blog articles, I shared many experiences from Ocean Park Hong Kong.  I was...

I have been writing about notable quotes.   Here are a few more that are memorable and have meaning to me.   1.  “Failure is the mother...

We have previously talked about the importance of planning, having a plan to follow for everything we do.  “Nobody plans to fail, but...

Like me, I am sure there are many notable quotes that have influenced and guided you throughout your life and career.      There are a...

Some time ago, I wrote about the telephone call that launched my career in hospitality and service.   The moral of the story was not...

In the last article, I introduced you to two talented, and motivated, young individuals.        Just prior to recruiting them, I accepted...

There would be no success in business without the people who drive the success.    The single most important resource in managing a...

This cartoon appeared in the Sunday newspaper comics section.   It reminded me of an experience that made me realize I had become a...

Much of what I have recounted in my Blog articles come from experiences during my hotel and Ocean Park career.  Particularly in the area...

Do you remember many years ago when buffets became popular?    It started at various hotels and then the concept progressed to...

For many who have lived in Asia, DIN TAI FUNG is a very familiar Brand.   Founded in 1958 in Taiwan, it was a small “mom and pop” store...

My wife always criticizes me about what she describes as “my desire for Fame and Honor,” even  after retirement.   She says, “you are...

In my previous article, we discussed remuneration as a motivator for salespeople.  It is not the only motivator.  For many salespeople,...

Regarding “SELLING,” I have always wanted to have a dialogue on “What motivates someone to choose a career in sales?”   This would be...

We all just celebrated Halloween here a couple of months ago in Seattle, and like previous years, it was a FUN time for all, especially...

My wife criticizes me all the time when I bring up the past.  I do not live in the past, but I want to never forget the past.  Like...

When I first accepted the job at Ocean Park, I never realized how much I would enjoy the challenge.  I never envisioned the long-lasting friendships that I would develop or what I would learn from the many valuable experiences there.   I always knew that I would contribute to the Park, but never expected how much I would gain in return.    There is tremendous appreciation to the Park and the entire team for my good memories and successful career.   Sitting on a bookshelf acro

In my volunteer work with a local YMCA, I have the opportunity to meet and engage with some enthusiastic members.   Many are retired and...

For over 20 years, I have maintained a checking and savings account in Seattle at a prominent bank, one of the largest in the United States and worldwide.  According to them, I was a valued rewards customer with a high-tier “status,” which sounds good!   During this time, I never received a maintenance fee for my multiple accounts, but recently, and to my surprise, I noticed one was levied.   I took a copy of the statement and visited the bank to enquire about the charge.   T