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A Customer Forever? What a Great Idea.
Back in the 70s when I was a young 20-something starting in sales at the Hawaiian Regent Hotel in Honolulu, it was emphasized to me many...


Dare to Be Brave and Allow Others to Be Brave
While I was new to the theme park business, I very quickly found many similarities with hotels. Even the measurement terminology was...


LOOK INTO THE SPOON, AND YOU WILL SEE THE ANSWER.
Successful leaders lead by example and they “do the right thing” and not just do things right. They have confidence and trust in their...


Two Special People who Helped Shape My Sales and Management Career
In my previous articles , I wrote about my career and acknowledged those around me who made my success possible. Today, I would like to...


Interview – We Created the Success Together
Last month, I was approached by a dear friend who has become a very successful YouTuber for an interview. His followers have grown...


The PAR on the Ninth at Inglewood Golf Club
As I mentioned in my earlier articles , I always wanted to play golf but there was never time to learn this game while I was working in...


Achievement in Sales: Transitioning from Service
Understanding the “service” concept was easy and quick in my career. Perhaps it was because I always wanted to serve. Growing up in...


Achievement: If It Can't be Measured, Don't Do It
As far back as I can remember, “Achievement,” was a word that was always on my mind, together with Goals, Objectives, and Results. I...


HALEAKALA, Evolution in One’s Career and Life
HALEAKALA is a volcano on the island of Maui in Hawaii. It sits majestically on the island rising over 10,000 feet above sea level. ...


Testimonial from Daisy Wong
Reference my previous article about being a mentor. These comments from one of my mentees, Daisy Wong, are heartwarming and self-rewarding.


Being a Mentor
Throughout my career, I was always in search of a “mentor,” someone who could guide and lead me to a successful career; someone who could...


Presentations – Facing the Audience
Throughout my blog articles , I have talked about my sincere desire to help develop future leaders in sales for the tourism, hospitality,...


“Whether You Think You CAN or CAN’T, You are Correct.” – Henry Ford
Early in my life and career, I learned this very famous quote by Henry Ford. It meant a great deal to me then and continued to be...


Pride Creates and Develops Passion
Recently, I wrote about the importance of “pride” in our careers and daily lives . I was always fortunate to have leaders around me who...


Imagine what the Result would be if There is no Pride
I have always wanted to reflect on the subject of “pride.” As I look back on my professional career in hospitality and tourism which...


Retirement? The Next Chapter
Throughout my professional career, the word “Retirement” was seldom on my mind. Although the subject popped up occasionally, it was...


Investment in Training
It happens many times, in many companies, and many industries. The training budget seems never to be sufficient. Even in good times,...


What is the Soup of the Day?
How important is training? We have been talking about “training” throughout several of my blog articles. You will have noticed that...


The three P’s of Theme Parks and Attractions
Waiting in lines, long or short, seems to be a norm at theme parks and attractions. It is because the park and its attractions are...


At a Theme Park, Take Your Time and Enjoy the Many, Many Experiences
“You will run out of time long before you run out of things to do.” This statement was always a part of my sales pitch, and it was...
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