When I first accepted the job at Ocean Park, I never realized how much I would enjoy the challenge.  I never envisioned the long-lasting friendships that I would develop or what I would learn from the many valuable experiences there.   I always knew that I would contribute to the Park, but never expected how much I would gain in return.    There is tremendous appreciation to the Park and the entire team for my good memories and successful career.   Sitting on a bookshelf acro

In my volunteer work with a local YMCA, I have the opportunity to meet and engage with some enthusiastic members.   Many are retired and...

Learning from the master.  Recently, I was taking a lesson to try and improve my golf swing.   I made a comment which is perhaps one of...

Recently, during an exchange of emails with a young, talented, aspiring consultant, I was asked a simple question regarding management.  ...

When I worked with our external consultants, in particular the Advertising and PR agencies, I wanted them to be clear about our...

We just appointed a new PR agency, and on a warm and sunny spring afternoon, I sat down with the representative from the PR agency to...

While I was new to the theme park business, I very quickly found many similarities with hotels.  Even the measurement terminology was...

Last month, I was approached by a dear friend who has become a very successful YouTuber for an interview.    His followers have grown...

Waiting in lines, long or short, seems to be a norm at theme parks and attractions.   It is because the park and its attractions are...

"Give the prospect what he wants and chances are he will buy." I have promoted this throughout my career.   This is sales.  Remember that...

As I continue to reflect on my experiences in hospitality, I realize that I have many stories to share, and hope that these will always...

Throughout my career in hotels and attractions, I have contributed to various “management trainee” programs.   It was a pleasure and an...

As the introduction of Whiskers approached, the anticipation and excitement grew stronger and stronger.  We could all sense a crescendo...

Coming up with the name “Whiskers” for our sealion mascot was not easy but in the end, it seemed so obvious.  There were many...

When I started at Ocean Park in 2000, one of the initial questions I asked was why the park did not have a mascot.   The park did not...

A fundamental fact about tourism is that it encompasses many diverse cultures. This is because tourists come from all over the world and...

My father who was also a salesman, told me often, never to pick a fight with someone bigger and more powerful.   The result would not be...

In my blogs, I have been sharing many experiences from my time at Ocean Park Hong Kong.  This is because those were perhaps the best 15...

When I reflect on my professional career which spans over 40 years, one of my utmost joys other than my achievements is being able to...

Earlier, I recounted the difficult situation facing Ocean Park when I joined the park in 2000. Consecutive years of losses in the late...