For years, I was always told, a. If it isn’t broke, don’t fix it b. If it works, do more of it c. Make the most of a good...

The first Halloween event, the “Underworld,” exceeded expectations and was a tremendous success. Staff were inspired, enthusiastic, and...

In the initial situation analysis on Ocean Park, all the feedback from guests was very loud and clear. One welcomed criticism stated...

The proof is always in the pudding. We can do our best to produce a winning product, but success is always in the hands of the...

The financial health of the park in 2000 was a serious concern. It had a stagnant annual attendance for 4 consecutive years, which...

I. The Birth of Halloween – a new beginning, almost a revolution This is an amazing story, and this milestone is...

I. Acting on the opportunities – Special Events Three principles have clearly guided Ocean Park since its inception. ...

III. Addressing the situation analysis I learned early in my career that when in doubt or in times of need, “go back to...

I. Results of the Situation Analysis and how to address it Ocean Park had gone through 3 consecutive years of stagnant...

I. The Situation Analysis In many of my Blog articles, I shared many experiences from Ocean Park Hong Kong. I was...

In the last article, I introduced you to two talented, and motivated, young individuals. Just prior to recruiting them, I accepted...

There would be no success in business without the people who drive the success. The single most important resource in managing a...

Much of what I have recounted in my Blog articles come from experiences during my hotel and Ocean Park career. Particularly in the area...

We all just celebrated Halloween here a couple of months ago in Seattle, and like previous years, it was a FUN time for all, especially...

When I first accepted the job at Ocean Park, I never realized how much I would enjoy the challenge. I never envisioned the long-lasting friendships that I would develop or what I would learn from the many valuable experiences there. I always knew that I would contribute to the Park, but never expected how much I would gain in return. There is tremendous appreciation to the Park and the entire team for my good memories and successful career. Sitting on a bookshelf acro

In my volunteer work with a local YMCA, I have the opportunity to meet and engage with some enthusiastic members. Many are retired and...

Learning from the master. Recently, I was taking a lesson to try and improve my golf swing. I made a comment which is perhaps one of...

Recently, during an exchange of emails with a young, talented, aspiring consultant, I was asked a simple question regarding management. ...

When I worked with our external consultants, in particular the Advertising and PR agencies, I wanted them to be clear about our...

We just appointed a new PR agency, and on a warm and sunny spring afternoon, I sat down with the representative from the PR agency to...