For anyone in the service industry, one of the most frustrating experiences must be seeing a customer ignored for whatever reason.  ...

Successful leaders lead by example and they “do the right thing”  and not just do things right.   They have confidence and trust in their...

Understanding the “service” concept was easy and quick in my career.  Perhaps it was because I always wanted to serve.   Growing up in...

As far back as I can remember, “Achievement,”  was a word that was always on my mind, together with Goals, Objectives, and Results.  I...

As I continue to reflect on my experiences in hospitality, I realize that I have many stories to share, and hope that these will always...

I have been told that behind every man’s success is a woman.   My wife has certainly been that woman for me. Without her support and...

After  5 years at the Hawaiian Regent, I was recruited to join the Westin Ilikai Hotel in sales.   There were many lessons from the...

It was a good interview with the General Manager at the Hawaiian Regent.  I began as Assistant Manager at the Summary Restaurant to gain...

While there was some fear in making the call, I mustered enough courage to pick up the phone.   After all, it had been over 2 years since...

In one of my earlier articles, I wrote about a part-time job at the Kahala Hilton Hotel one summer handing out beach towels by the...

In the early 1970s, computerization arrived for hotels in Hawaii where I began my career. For those of us who remember the earlier days...

Ocean Park had a fabulous 15 years from 2000 to 2015. It turned red ink into black ink beginning in 2001. 2003 would have continued...

The more I learned and experienced about service, the more I was inspired to be a part of hospitality and gravitated towards hotels. ...