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Din Tai Fung – A Sales Strategy Worthy of Recognition
For many who have lived in Asia, DIN TAI FUNG is a very familiar Brand. Founded in 1958 in Taiwan, it was a small “mom and pop” store...


Fame and Honor
My wife always criticizes me about what she describes as “my desire for Fame and Honor,” even after retirement. She says, “you are...


Sense of Accomplishment - Not Just a Job
In my previous article, we discussed remuneration as a motivator for salespeople. It is not the only motivator. For many salespeople,...


Remember Your Glory Days – Live Life to the Fullest
My wife criticizes me all the time when I bring up the past. I do not live in the past, but I want to never forget the past. Like...


Remembering 15 Years of Learning about Wildlife and Conservation
In my volunteer work with a local YMCA, I have the opportunity to meet and engage with some enthusiastic members. Many are retired and...


The Customer May not Always be Right, but He Must Always be SATISFIED
For over 20 years, I have maintained a checking and savings account in Seattle at a prominent bank, one of the largest in the United States and worldwide. According to them, I was a valued rewards customer with a high-tier “status,” which sounds good! During this time, I never received a maintenance fee for my multiple accounts, but recently, and to my surprise, I noticed one was levied. I took a copy of the statement and visited the bank to enquire about the charge. T


A Great Marketing Success - T&T Supermarket
Credit: T&T Supermarket There are numerous stories and case studies about successes in business. The story of T&T Supermarket should be included. For the past 10 years, my wife and I have regularly taken a two-hour drive from our Seattle suburb in Lynnwood to Richmond, B.C., to enjoy excellent Chinese cuisine and to shop at T&T Supermarket. Since first learning about this successful supermarket in Canada, we hoped that it would one day be in the Seattle area. Today,


THE GENERATION GAP!!!!!!!!! Part III
At every opportunity, I try to spend time with our grandsons (ages 8 and 10). While they are a handful all the time, they teach me...


THE GENERATION GAP!!!!!!!!! Part II
The incident at the swim school reminds me of my experience a few years ago at a travel agency that inspired me to develop a presentation...


THE GENERATION GAP!!!!!!!!! Part I
The Generation Gap! We have all heard this throughout our lives. In my younger days, I did not fully appreciate this term. At best,...


Two Special People who Helped Shape My Sales and Management Career
In my previous articles , I wrote about my career and acknowledged those around me who made my success possible. Today, I would like to...


Rovaniemi, the Official Hometown of Santa Claus
One of the benefits of being in the attractions industry is to visit and learn from many attractions around the world. There is always...


Family Support and the Flight Over(seas)
I have been told that behind every man’s success is a woman. My wife has certainly been that woman for me. Without her support and...


Merry Christmas
It is December 25. The year went by so very quickly. Seems like we just celebrated Christmas yesterday, but another year has gone by. ...


The Phone Call that Launched a Career
While there was some fear in making the call, I mustered enough courage to pick up the phone. After all, it had been over 2 years since...


Cha-Cha versus Slalom
The state of Colorado is known for the famous Rocky Mountains. These magnificent mountains majestically climb thousands of feet in the...


Adapting to Denver, Colorado
With a birthdate in December, I was a young 17 year old when University of Denver (“DU”) accepted me as a Freshman. I was accepted to...


Learning to Support Myself
From elementary school, education continued to follow the norm. For High School, my brother Edward and I were accepted into Punahou...


IT WAS SO VERY DIFFERENT in a New Land
ADAPTION is always a challenge, but everyone says when you are young, it is an easier process. Arriving in a new land, seeing new...


Hong Kong to Hawaii
A very dear friend suggested that I should balance my blog with more personal experiences to show my human side. My professional career...
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