For many years, I had a strong interest in the game of golf.   While I did not know how to swing a golf club, the game fascinated me and...

In the last article, we looked at Branding with regards to your company and the product you sell.  Today, we want to take a look at...

Branding is vital  in the success or failure of business. We hear this question constantly, what is your Brand?   So, how do we define  a...

Throughout my career in hotels and attractions, I have contributed to various “management trainee” programs.   It was a pleasure and an...

Throughout my sales and marketing career, I realized that I wanted very much to help guide others.    As I watch young salespeople trying...

As the introduction of Whiskers approached, the anticipation and excitement grew stronger and stronger.  We could all sense a crescendo...

Coming up with the name “Whiskers” for our sealion mascot was not easy but in the end, it seemed so obvious.  There were many...

When I started at Ocean Park in 2000, one of the initial questions I asked was why the park did not have a mascot.   The park did not...

At the start of my sales career, I was singularly focused on selling (execution), pitching the product, and closing the sale.  Nothing...

A fundamental fact about tourism is that it encompasses many diverse cultures. This is because tourists come from all over the world and...

My father who was also a salesman, told me often, never to pick a fight with someone bigger and more powerful.   The result would not be...

In my blogs, I have been sharing many experiences from my time at Ocean Park Hong Kong.  This is because those were perhaps the best 15...

Patience is a virtue that escapes many.  As your career grows and horizons expand, you quickly realize the importance of patience and how...

Throughout my professional and personal life, I have learned so many lessons.  This is what life is all about, learning.   My wife and I...

Our industry needs enthusiastic and inspired professionals to continue its expansion in the future.

We speak constantly about Generation X, Y, and Z.   We constantly draw differences when comparing with our generation (Wow, I am really...

What inspires us to choose a career in sales?   I have told many people that I grew up in an automobile showroom.   It is a story that I...

When I reflect on my professional career which spans over 40 years, one of my utmost joys other than my achievements is being able to...

We have discussed the importance of our salespeople as they are the drivers of business for the company.   Without them and their high...

In one of my sales training presentations, I end with a thought-provoking statement and a bold warning.   It is meant to spark attention...