During my career, Corporate Social Responsibility, better known by its acronym “CSR” was a popular topic in every industry. The...

Here is a revelation and a wish to ponder! Wouldn’t it be wonderful if every employee: 1. Believe their actions and performance...

For anyone in the service industry, one of the most frustrating experiences must be seeing a customer ignored for whatever reason. ...

I talk about staff often because I truly value their importance to a business and to their individual careers. At any time, it is an...

I always believed that Management was the path for my career. For some, management may not be of interest, but for aspiring leaders like...

Recently, during an exchange of emails with a young, talented, aspiring consultant, I was asked a simple question regarding management. ...

When I worked with our external consultants, in particular the Advertising and PR agencies, I wanted them to be clear about our...

We just appointed a new PR agency, and on a warm and sunny spring afternoon, I sat down with the representative from the PR agency to...

Back in the 70s when I was a young 20-something starting in sales at the Hawaiian Regent Hotel in Honolulu, it was emphasized to me many...

While I was new to the theme park business, I very quickly found many similarities with hotels. Even the measurement terminology was...

Successful leaders lead by example and they “do the right thing” and not just do things right. They have confidence and trust in their...

In my previous articles , I wrote about my career and acknowledged those around me who made my success possible. Today, I would like to...

Last month, I was approached by a dear friend who has become a very successful YouTuber for an interview. His followers have grown...

As I mentioned in my earlier articles , I always wanted to play golf but there was never time to learn this game while I was working in...

Understanding the “service” concept was easy and quick in my career. Perhaps it was because I always wanted to serve. Growing up in...

As far back as I can remember, “Achievement,” was a word that was always on my mind, together with Goals, Objectives, and Results. I...

HALEAKALA is a volcano on the island of Maui in Hawaii. It sits majestically on the island rising over 10,000 feet above sea level. ...

Reference my previous article about being a mentor. These comments from one of my mentees, Daisy Wong, are heartwarming and self-rewarding.

Throughout my career, I was always in search of a “mentor,” someone who could guide and lead me to a successful career; someone who could...

Throughout my blog articles , I have talked about my sincere desire to help develop future leaders in sales for the tourism, hospitality,...