Throughout our careers and our personal lives, we are constantly told that failure is not an option. Supposedly, we cannot fail, not...

There are many words in our vocabulary (in English or any language) that frighten us and conjure up terrifying images in our minds. One...

Ocean Park had a fabulous 15 years from 2000 to 2015. It turned red ink into black ink beginning in 2001. 2003 would have continued...

On opening night, I was standing outside “The Underworld” Haunted House and watching a crowd line up for this new experience at the Park....

Fortunately, we had an entertainment director and a CEO who were very keen, and we supported each other to promote the idea further, to...

The urgent goal at Ocean Park in year 2000 was to get out of the red and into the black as quick as possible. Above all, to stop the...

After the situation analysis, I sat down at my desk and wrote down three goals on a piece of paper. This would be kept in the lower...

It was quite a simple answer. The Park was bleeding red and needed to be in the black as soon as possible. Tomorrow would be nice. ...

Joining Ocean Park Hong Kong in 2000 was filled with anticipation, anxiety, and worries. On the other hand, it was also filled with...

Consistently throughout my career, I am told, “Paul, you are a born salesman.” While it is nice to hear, the truth is when you are born,...

During my years at Ocean Park, I learned more and more about leadership and the importance of support from the top. One learns quickly...

I consider my 40+ year professional career in service, tourism and hospitality to be a successful one - and it is still progressing in...

I really thought about making a career out of being a beach boy. Alas, everyone said that there was much more for me in hospitality...

The more I learned and experienced about service, the more I was inspired to be a part of hospitality and gravitated towards hotels. ...

I grew up in Honolulu, Hawaii after migrating with the family from Hong Kong as a young 8-year-old boy. Growing up in these beautiful...

Paul with Oscar winner Ke Huy Quan.

The Answer: EVERYONE Throughout my career with Hotels and ultimately 15 years with Ocean Park, Hong Kong, I promoted the importance of...

What does selling mean to you? There is a plethora of definitions that come up when you “Google” the word sales or selling. The common...

Strategically, is this the role of a consultant and what is expected of consultants? Are consultants supposed to teach, guide, help, and...

As I look back at the start of my career, I regret not having someone to look towards for guidance. At that time, I was left to fend...