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Rovaniemi, the Official Hometown of Santa Claus
One of the benefits of being in the attractions industry is to visit and learn from many attractions around the world. There is always...


Planning an Attraction - Unique Selling Proposition, Old Hong Kong
There were many success stories with attractions developed at Ocean Park. Like the special events, much of the success is due to the...


Give Them Another Reason to Buy
At the time when I joined Ocean Park Hong Kong in 2000, the park was in a very difficult position. In my earlier articles , we...


Give the Prospect what They Want and Chances are They Will Buy!
"Give the prospect what he wants and chances are he will buy." I have promoted this throughout my career. This is sales. Remember that...


Service is Everything! How often do you wake up in the morning anxious to be of service?
As I continue to reflect on my experiences in hospitality, I realize that I have many stories to share, and hope that these will always...


Family Support and the Flight Over(seas)
I have been told that behind every man’s success is a woman. My wife has certainly been that woman for me. Without her support and...


Advancement, Another Rung Up the Ladder
As a sales manager at the Westin Ilikai, my performance was deemed commendable. During those years, together with the other sales...


A Sales Challenge: "I do not have Time to Talk with You."
After 5 years at the Hawaiian Regent, I was recruited to join the Westin Ilikai Hotel in sales. There were many lessons from the...


Start of My Career in Hotel and Hospitality
It was a good interview with the General Manager at the Hawaiian Regent. I began as Assistant Manager at the Summary Restaurant to gain...


Merry Christmas
It is December 25. The year went by so very quickly. Seems like we just celebrated Christmas yesterday, but another year has gone by. ...


The Phone Call that Launched a Career
While there was some fear in making the call, I mustered enough courage to pick up the phone. After all, it had been over 2 years since...


From Beach Boy to Teaching? All I did was Hand Him a Beach Towel.
In one of my earlier articles, I wrote about a part-time job at the Kahala Hilton Hotel one summer handing out beach towels by the...


Introduction to Sales with Fred – If It isn’t Sold, It will not be Bought
Our family friend in Denver who looked after me during my university years owned a very successful Cadillac Dealership. As most people...


Cha-Cha versus Slalom
The state of Colorado is known for the famous Rocky Mountains. These magnificent mountains majestically climb thousands of feet in the...


Adapting to Denver, Colorado
With a birthdate in December, I was a young 17 year old when University of Denver (“DU”) accepted me as a Freshman. I was accepted to...


Learning to Support Myself
From elementary school, education continued to follow the norm. For High School, my brother Edward and I were accepted into Punahou...


IT WAS SO VERY DIFFERENT in a New Land
ADAPTION is always a challenge, but everyone says when you are young, it is an easier process. Arriving in a new land, seeing new...


Hong Kong to Hawaii
A very dear friend suggested that I should balance my blog with more personal experiences to show my human side. My professional career...


Supportive Audience Indicates Success
As mentioned in past articles, I developed early in my career, a sincere desire and interest in helping to develop future sales...


Learning the Game and Enjoying the Frustration
I wanted to share my golf story, not only to promote the game and its challenges but because of what it has taught me about life. Golf...
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