In the last article, I introduced you to two talented, and motivated, young individuals. Just prior to recruiting them, I accepted...

There would be no success in business without the people who drive the success. The single most important resource in managing a...

This cartoon appeared in the Sunday newspaper comics section. It reminded me of an experience that made me realize I had become a...

Much of what I have recounted in my Blog articles come from experiences during my hotel and Ocean Park career. Particularly in the area...

Do you remember many years ago when buffets became popular? It started at various hotels and then the concept progressed to...

For many who have lived in Asia, DIN TAI FUNG is a very familiar Brand. Founded in 1958 in Taiwan, it was a small “mom and pop” store...

My wife always criticizes me about what she describes as “my desire for Fame and Honor,” even after retirement. She says, “you are...

In my previous article, we discussed remuneration as a motivator for salespeople. It is not the only motivator. For many salespeople,...

Regarding “SELLING,” I have always wanted to have a dialogue on “What motivates someone to choose a career in sales?” This would be...

We all just celebrated Halloween here a couple of months ago in Seattle, and like previous years, it was a FUN time for all, especially...

My wife criticizes me all the time when I bring up the past. I do not live in the past, but I want to never forget the past. Like...

When I first accepted the job at Ocean Park, I never realized how much I would enjoy the challenge. I never envisioned the long-lasting friendships that I would develop or what I would learn from the many valuable experiences there. I always knew that I would contribute to the Park, but never expected how much I would gain in return. There is tremendous appreciation to the Park and the entire team for my good memories and successful career. Sitting on a bookshelf acro

In my volunteer work with a local YMCA, I have the opportunity to meet and engage with some enthusiastic members. Many are retired and...

For over 20 years, I have maintained a checking and savings account in Seattle at a prominent bank, one of the largest in the United States and worldwide. According to them, I was a valued rewards customer with a high-tier “status,” which sounds good! During this time, I never received a maintenance fee for my multiple accounts, but recently, and to my surprise, I noticed one was levied. I took a copy of the statement and visited the bank to enquire about the charge. T

Credit: T&T Supermarket There are numerous stories and case studies about successes in business. The story of T&T Supermarket should be included. For the past 10 years, my wife and I have regularly taken a two-hour drive from our Seattle suburb in Lynnwood to Richmond, B.C., to enjoy excellent Chinese cuisine and to shop at T&T Supermarket. Since first learning about this successful supermarket in Canada, we hoped that it would one day be in the Seattle area. Today,

If we don’t take care of the customer, they will become extinct. Remember these Golden Rules! Rule #1 : The Customer is always Right...

Learning from the master. Recently, I was taking a lesson to try and improve my golf swing. I made a comment which is perhaps one of...

At every opportunity, I try to spend time with our grandsons (ages 8 and 10). While they are a handful all the time, they teach me...

The incident at the swim school reminds me of my experience a few years ago at a travel agency that inspired me to develop a presentation...

The Generation Gap! We have all heard this throughout our lives. In my younger days, I did not fully appreciate this term. At best,...