As I mentioned in my earlier articles , I always wanted to play golf but there was never time to learn this game while I was working in...

Understanding the “service” concept was easy and quick in my career.  Perhaps it was because I always wanted to serve.   Growing up in...

As far back as I can remember, “Achievement,”  was a word that was always on my mind, together with Goals, Objectives, and Results.  I...

HALEAKALA is a volcano on the island of Maui in Hawaii.  It sits majestically on the island rising over 10,000 feet above sea level.  ...

Reference my previous article about being a mentor. These comments from one of my mentees, Daisy Wong, are heartwarming and self-rewarding.

Throughout my career, I was always in search of a “mentor,” someone who could guide and lead me to a successful career; someone who could...

Throughout my blog articles , I have talked about my sincere desire to help develop future leaders in sales for the tourism, hospitality,...

Early in my life and career, I learned this very famous quote by Henry Ford.  It meant a great deal to me then and continued to be...

Recently, I wrote about the importance of “pride” in our careers and daily lives .   I was always fortunate to have leaders around me who...

I have always wanted to reflect on the subject of “pride.”   As I look back on my professional career in hospitality and tourism which...

Throughout my professional career, the word “Retirement” was seldom on my mind.  Although the subject popped up occasionally, it was...

It happens many times, in many companies, and many industries.  The training budget seems never to be sufficient.  Even in good times,...

How important is training?  We have been talking about “training” throughout several of my blog articles.  You will have noticed that...

Waiting in lines, long or short, seems to be a norm at theme parks and attractions.   It is because the park and its attractions are...

“You will run out of time long before you run out of things to do.”   This statement was always a part of my sales pitch, and it was...

One of the benefits of being in the attractions industry is to visit and learn from many attractions around the world. There is always...

There were many success stories with attractions developed at Ocean Park. Like the special events, much of the success is due to the...

At the time when I joined Ocean Park Hong Kong in 2000, the park was in a very difficult position.   In my earlier articles , we...

"Give the prospect what he wants and chances are he will buy." I have promoted this throughout my career.   This is sales.  Remember that...

As I continue to reflect on my experiences in hospitality, I realize that I have many stories to share, and hope that these will always...